Returns:

Our return policy is designed to be flexible and customer-friendly, aiming to provide you with a smooth and satisfactory experience. We gladly offer replacements under the following conditions:

- A wrong product has been dispatched or the received product doesn't match the item selected during order confirmation.

- A quality issue or manufacturing defect is identified in the product.

- The product is received in a damaged condition.

• Contact us at [email protected] or call +91-86956-00000, and we will respond within 24 hours of your request.
• Return requests must be made within 48 hours of receiving the product.
• Products must be returned in their original packaging with price tags, barcodes, labels, user manual, warranty card, invoices, etc.
• The product should not be installed, and must be free of wear and tear. Returned items are subject to verification and checks by Whispering Homes to confirm the return validity.
• Products returned in a damaged condition will not be refunded. And for damaged products, the customer is responsible for retrieving them from our warehouse.
• For customer-requested returns, the customer bears the courier charges.
• Refunds are processed only through bank account transactions, not in cash.
• We cover the courier cost for product-related issues. For return policy-related requests, customers bear the charges.
• Refund processing takes 5 to 7 working days once the product is received in good condition.
• Issuing a credit note (Store credits) for returned items in perfect condition may take up to 2 business days.
• No refunds or exchanges for Dried flowers & Grass category.
• In case of any damage we will replace the product or product part whatever required to fix the issue.

Exchange:

• If you receive a damaged, defective, or incorrect product, contact customer service via email at [email protected] or +91 86856-00000 within 24 hours of delivery with proper unboxing video starting from the opening of the box and visible damage/defect.
• Microscopic defects not visible when the products are installed will not be considered.
• Upon receiving your complaint, Whispering Homes will verify its authenticity. If confirmed, we will initiate the replacement process.
• To exchange the product, please adhere to the following conditions:
  1. Notify us of any damaged, defective, or incorrect product within 24 hours of delivery with proper unboxing video. Failure to do so within 24 hours will limit our liability for replacement.
  2. Products must be unused.
  3. We will arrange for the pick-up of the product through our logistics partner. If we are unable to do so, you must dispatch the product using a reputable courier within one day of receiving our notice. Courier freight charges will be reimbursed as determined by our logistics team.
  4. Return products in their original packaging with the original price tags, barcodes, labels, user manual, warranty card, and invoices.
  5. Ensure the return packet is strongly and adequately packaged to prevent further damage during transit.
  6. Returned products are subject to verification and checks by Whispering Homes to determine the legitimacy of the complaint. If the claim is not legitimate, you will bear the shipping costs.
  7. Once received, a replacement product will be dispatched within 24 hours.

Cancellation:

• Orders cannot be canceled once confirmed. However, you can modify an order (with products of the same or greater value) within 24 hours, provided the order has not been shipped.
• To modify your order within 24 hours before shipping, call +91-86956-00000 or email [email protected] with the new product details (name, color, price, size).
• If you have an account, cancel the order from your 'My Orders' Page. Otherwise, email [email protected].

Terms & Conditions for Customers:

• Bulbs are not included with any light fittings purchased and will be charged additionally.
• Report damages within 24 hours of delivery.
• Corrosion from sea breeze, harsh chemicals, or water is not covered under warranty.
• Use only a dry microfiber cloth to clean products.
• Tax on the invoice is not payable under reverse charges unless stated otherwise. Supplies under reverse charges must be mentioned separately.
• Review our Returns & Exchange Policy thoroughly.
• For other queries or complaints, contact customer care at +91-86956-00000.

Lights come with a 1-year warranty covering only manufacturing defects. Keep the invoice safe for warranty claims.